FAQ

How do I place an order?

Browse our collections, select your items and size, then add them to your cart. When you're ready, proceed to checkout and follow the steps to complete your purchase securely.

What payment methods do you accept?

We accept all major payment methods available at checkout, including credit and debit cards. All transactions are processed securely.

How long does shipping take?

Shipping times and costs are displayed at checkout based on your location. Once your order has been dispatched, you will receive a confirmation email with tracking information.

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking number and a link to track your delivery. You can also visit our Track Your Order page at any time.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to make a change or cancellation, please contact us as soon as possible via our Contact Us page. We will do our best to assist you, but we cannot guarantee changes once an order has been processed.

What is your return policy?

We want you to love your VANTA purchase. If you are not completely satisfied, please visit our Returns & Refunds page for full details on how to return an item.

What happens if my item arrives damaged?

We're sorry to hear that. Please contact us immediately via our Contact Us page and include your order number and photos of the damaged item. We will resolve this for you as quickly as possible.

What should I do if I receive the wrong item?

We apologise for this inconvenience. Please contact our customer support team with your order number and a photo of the item received, and we will arrange the correct item to be sent to you promptly.

Can I contact VANTA for additional help?

Of course. You can reach us anytime through our Contact Us page. Our team is here to help.