Returns & Refunds | VANTA

At VANTA, we want you to be satisfied with your purchase. If you experience any problem with your order, please contact us and our support team will guide you through the appropriate solution.

Return Period

You may request a return within 30 days after receiving your item.

To be eligible for a return, the item must be:

  • Unworn and unused

  • Unwashed and in its original condition

  • With all original tags attached

  • In its original packaging

  • Accompanied by proof of purchase or your order number

How to Request a Return

Before sending any item back, you must contact VANTA through our Contact Us page or by email at jerony9@gmail.com.

Please include:

  • Your order number

  • The reason for the return

  • Photos or videos, if the item is damaged, defective, or incorrect

Do not send any item to an address without receiving return instructions from VANTA first.

Change-of-Mind and Customer-Preference Returns

For returns caused by:

  • Choosing the wrong size

  • Ordering the wrong item

  • Changing your mind

  • Not liking the product

  • Ordering by mistake

the customer is responsible for the return shipping cost.

Any return must be approved by VANTA in advance. Depending on the product and return circumstances, VANTA may provide specific return instructions or determine that a return is not economically practical.

Original shipping costs are generally non-refundable for customer-preference returns.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact VANTA as soon as possible after delivery. Please provide your order number and clear photos or videos of the issue. After reviewing the issue, VANTA may offer a refund, replacement, or another appropriate solution.

After reviewing the issue, VANTA may offer:

  • A full refund

  • A replacement item

  • Another appropriate solution

For these issues, customers are generally not required to return the item, unless VANTA specifically instructs them to do so.

VANTA will not charge the customer return shipping costs for an item confirmed to be damaged, defective, or incorrectly sent by us.

Photos or videos may be required to verify the issue.

Non-Returnable Items

The following items are generally not eligible for return:

  • Used, worn, washed, or damaged items caused by the customer

  • Items without original tags or packaging

  • Items that have been altered or personalized

  • Gift cards

  • Items clearly identified as non-returnable on the product page

  • Products that cannot be returned for hygiene or safety reasons after opening or use

This does not affect your legal rights where applicable.

Refunds

Once an approved return has been received and inspected, VANTA will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days.

Your bank or payment provider may require additional time to process and display the refund.

If you have not received your refund after the stated processing period, please contact us at: 

These policies do not affect your statutory rights under applicable Japanese consumer protection laws.

Email: jerony9@gmail.com

Exchanges

We generally do not provide direct exchanges.

If you would like a different size, color, or product, please contact us first. Where appropriate, you may be asked to return the original item and place a new order.

Contact Us

For all return and refund questions, please contact:

VANTA
Email: jerony9@gmail.com
Support hours: Monday–Friday, 10:00–18:00 Japan Standard Time