Returns & Refunds
Returns & Refunds
At VANTA, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.
Return Eligibility
Items may be returned within [X] days of the delivery date, provided they meet the conditions below. Please review our policy carefully before initiating a return.
Condition of Returned Items
To be eligible for a return, items must be:
- Unworn, unwashed, and in their original condition
- With all original tags still attached
- In their original packaging
Items that do not meet these conditions may not be accepted for return.
How to Request a Return
To initiate a return, please contact us via our Contact Us page with your order number and reason for return. Our team will guide you through the next steps.
Refund Process
Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within [X] business days. Please note that original shipping costs are non-refundable unless the return is due to a VANTA error.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately via our Contact Us page with your order number and photos. We will resolve this as a priority at no additional cost to you.
Non-Returnable Items
The following items are not eligible for return:
- [Add any non-returnable item categories here, e.g. underwear, swimwear, sale items, etc.]
If you have any questions about whether your item is eligible, please contact us before initiating a return.