VANTA Return & Refund Policy

Last updated: September 15, 2026

At VANTA, we want you to be satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

1. Return Requests

You have 30 days after receiving your item to contact VANTA and request a return.

Before sending any item back, you must contact us at:

Email: jerony9@gmail.com

Do not send products to the address shown on the shipping package or to any supplier address unless VANTA provides written return instructions.

Return requests made without contacting VANTA first may not be accepted.

2. Change-of-Mind Returns

Change-of-mind returns include:

• Choosing the wrong size

• Choosing the wrong color

• Ordering by mistake

• No longer wanting the item

• Personal preference

For an approved change-of-mind return:

• The customer is responsible for the return shipping cost.

• The item must be unworn and unused.

• All tags must remain attached.

• The item must be returned in its original packaging.

• The customer must provide proof of purchase.

• VANTA will provide return instructions and the appropriate return address after reviewing the request.

Because VANTA uses international fulfillment partners, some returns may be expensive or may require special handling. Return approval and instructions will depend on the product and the circumstances of the request.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

Contact us as soon as possible if:

• Your item arrives damaged.

• Your item is defective.

• You receive the wrong product.

• The product does not match the order you placed.

Please send clear photos or videos showing the issue, along with your order number.

After reviewing the evidence, VANTA may offer:

• A full refund;

• A replacement; or

• Another appropriate resolution.

For approved damaged, defective, or incorrect-item claims, customers will normally not be required to return the item. VANTA will not require the customer to pay return shipping in these circumstances.

4. Items That Cannot Be Returned

Returns may not be accepted for:

• Items that have been worn, used, washed, altered, or damaged after delivery;

• Items without their original tags;

• Items without their original packaging, where applicable;

• Items returned without prior approval from VANTA;

• Personalized or customized products, unless they arrive damaged, defective, or incorrect;

• Certain personal-care or hygiene products where return restrictions apply;

• Gift cards.

These exclusions do not affect your rights regarding items that are defective, damaged, or incorrectly supplied.

5. Sale Items

Sale items may be eligible for return only in accordance with the conditions above.

Sale items that are damaged, defective, or incorrectly supplied may still qualify for a refund or replacement.

6. Exchanges

We do not normally offer direct exchanges.

If you need a different size, color, or product, please contact VANTA first. Depending on the circumstances, you may be asked to return the original item and place a new order.

7. Refunds

If your refund is approved, it will be issued to your original payment method.

Refunds are generally processed after the return has been received and inspected, where a physical return is required.

After VANTA processes the refund, your bank or payment provider may require additional time to make the funds available in your account.

If you believe your refund is delayed, please contact us at:

jerony9@gmail.com

8. European Union Customers

For customers located in the European Union, applicable consumer cancellation rights will be respected.

Where the statutory 14-day cancellation right applies, customers may cancel their order within the applicable period in accordance with relevant consumer-protection laws.

This does not remove any additional rights that may apply to defective, damaged, or incorrectly supplied products.

9. Contact Us

If you have any questions about returns or refunds, please contact:

VANTA
Email: jerony9@gmail.com